Metro Transit Authority: 45% Reduction in Incident Response Time
How a major metropolitan transit system transformed their security operations with MIDL's integrated platform.
The Metro Transit Authority oversees one of the largest urban transit networks in North America, with over 5,000 cameras across 120 stations, bus depots, and maintenance facilities.
The Challenge
Before implementing MIDL, the MTA operated seven different camera systems from four vendors, none of which could communicate with each other. Security personnel had to manually switch between systems, creating dangerous blind spots during critical incidents.
The Solution
MIDL's unified platform integrated all existing camera infrastructure without requiring hardware replacement. Within 60 days, the MTA had a single pane of glass view across their entire network.
Key Result: 45% reduction in average incident response time, from 12 minutes to 6.5 minutes.